Programs:

We offer three programs on Sales and Customer Service. We provide each of these programs as a keynote or as an interactive learning seminar in a half-day or full-day format.

• The Sales Rainmaker's Secrets
  
  
• Time Management for Sales Professionals
  
  
• World-Class Customer Service

You may also want to see our programs for these categories:

• Motivation and Personal Growth
  
  
• Leadership and Business Performance

  Learn more about Jim Ball and see a demo of a keynote.

  Summary of all keynotes and seminars and our approach.

The Sales Rainmaker’s Secrets
3-Step Formula for Systematically Improving Sales Results

Purposes

This program provides sales professionals with motivation and simple to use tools for increasing sales results fast.

Keynote or a Half- or Full-day Interactive Seminar

This program may be provided as a keynote or as a half-day or full-day interactive seminar.

Outcomes and Benefits

• Immediately improve sales
  
  
• Get more business from existing customers
  
  
• Identify new customers and better prospects to call upon
  
  
• Energize sales associates with a can-do mentality for increasing sales results
  
• Reduced time, cost, and effort to achieve great sales results

Overview and Summary

During this program participants learn hour to use Jim Ball ’s 3-step method for improving your sales effectiveness and increasing sales results. Some of the topics covered are:

• Two simple techniques for improving your sales process that will produce greater results every day
  
  
• The single most important ingredient (by far) for increasing sales that most salespeople overlook, do not understand, or fail to address adequately
  
  
• Three powerful techniques for managing time better
  
  
• A simple strategy that will help you focus and spend more time with customers and prospects and less time on activities that do not produce direct results
  
  
• Two quick tests for evaluating your present base of prospects and your existing sources of prospects
  
  
• Three techniques for improving the quality and quantity of individuals you have to call upon
  
  
• Five unbelievably simple ways for increasing referrals and getting more business from existing customers.

Be systematic and sell more in less time

Use this program when you want to add new customers, retain the customers you have, and improve your overall sales results.

Also, use this program when you want to rejuvenate and motivate your sales leaders and sales professionals and help them be more systematic and effective in hitting their sales targets.

This program boosts self-confidence and improves the knowledge, skills, and abilities that individuals have to find new customers, approach them, ask for the order, and close the sale.

This program gives sales leaders and sales professionals a clear understanding of the fundamentals that are required for systematic improvement and success in sales over the long-term.

Participants will learn how to use Jim Ball’s 3-Step Formula for creating an organized and systematic selling system that will work every time when it is followed consistently. They will hear stories and listen to examples of where others have used this approach with great success.

Individuals who attend this program will quit searching for quick fix for sales results. They will realize that in order to sell more they have to develop better systems, be more disciplined, and adopt better habits. After this program, they will spend more of their time on the high value, high results activities in their businesses and less time on activities that offer little or no return.

Client Examples for this Program

Billington Wines, Davenport & Company, Catholic Knights Insurance, E-Billboards, Financial Women International, Legg Mason, and Ryland Homes.

What People Say About this Program

“My sales team has been not only motivated, but super-charged to implement your strategies… Not only has the performance of our sales team improved, our results continue to soar.”

—E-billboards

"Whatever Franklin Life has paid him is worth at least 5 times that to the impact he will have on both the future of my agency as well as the Franklin as a whole."

─ AIG – Franklin Life Insurance Company

"I wanted to have our Sales team go out the door feeling part of a great team. We did that! Your presentation not only helped us clarify that we are in control of our future, but that collectively working together, we can achieve even greater things. I walked out of that meeting knowing about a number of things that I can do better."

─ ARAMARK Harrison Lodging

"You did a great job at our National Sales Conference. Here's a sampling of the comments we've received:

• He was real and gave us something we can use in everyday life as well as something we can use today with work. I would like to see him come back and I would like to see more of his approaches.
• He was great.
• The session was great and I have some new thoughts to motivate me and to help me be more successful. Perfect way to start the new year.
• Material was actionable by all and has already helped me make some changes for this year and beyond.
• Great pick for a motivational speaker.
• This was really outstanding.
• The session not only taught me something new but reinforced basics we sometimes forget.
• What a phenomenal speaker.
• I'm anxious to go back and spend more time with his material. He really got the whole group engaged.
• He was one of the best motivational speakers I've heard to date.
• Liked the way he tied work with family and personal goals together.
• Really enjoyed his message."

─ Freddie Mac

For More Information About this Program

  Download a PDF summary of this program

Time Management for Sales Professionals

This program combines core elements of the It's About TIME! described in the Motivation and Personal Growth section and the Sales Rainmaker's Secrets program above.

Client Examples for this Program

Allstate Insurance Company, American Association of Financial Advisors, Current Analysis, Freddie Mac, and Marriott

What People Say About this Program

"Thank you for your outstanding program, It’s About TIME! The feedback was very positive across the board. Many of our sales leaders have contacted me since about the benefits of “chunking” their time. You made an impact that will have long lasting benefits."

─ Allstate Financial Services, LLC

For More Information About this Program

World-Class Customer Service
7 Steps to Service They’ll Remember

Purposes

The purposes of this program are to:

• Identify strategies, ideas, and actions people can take immediately (or within 90 days) to improve customer or client service and relationships
  
  
• Inspire and motivate individuals to want to serve customers well
  
  
• Rejuvenate those who attend the program

Keynote or a Half- or Full-day Interactive Seminar

This program may be provided as a keynote or as a half-day or full-day interactive seminar.

Outcomes and Benefits

• Enjoy immediate improvement in the quality and speed of service that your organization provides
  
  
• Obtain more business and greater loyalty from existing customers
  
  
• Make your current customers active advocates who help you attract new customers by spreading the word about your organization
  
  
• Energize associates with a serving mentality so they serve customers willingly and enthusiastically
  
  
• Reduce the time and costs required to serve customers well

Overview and Summary

Participants learn our 7-Step framework for improving customer service and then apply it during the seminar to identify fresh ideas for improving customer service and relationships.

The framework is based upon the book, World-Class Customer Service which includes 7 Steps to Service They'll Remember, a Customer Bill of Rights, and many strategies and tips.

Participants learn how to use:

• Step 1 to boost and nurture a positive, serving mindset in every person
  
  
• Step 2 to motivate everyone to press for excellence in all aspects of customer service
  
  
• Step 3 to put more fun and down-to-earth personality into serving your customers
  
  
• Step 4 to serve your customers faster and more accurately than they currently are being served
  
  
• Step 5 to generate ideas for product and service extras that you can provide to your customers for little or no cost that your competitors do not provide
  
  
• Step 6 to get everyone to be on the lookout for ways to continuously improve customer service and client relationships
  
• Step 7 to take advantage of the power and leverage of a total team approach for improving service to your customers

Improve Customer Service and
Increase Customer Loyalty Immediately!

Use this program when you want to make fast, concrete improvements in customer service.

Also use this program when you want to create and nurture a true customer service focused culture where every associate in your organization feels a sense of responsibility for serving customers well and takes action to do so.

We begin by explaining the importance of customers and demonstrating how serving customers well is a triple win situation for the customer, your organization, and for them personally. We show people how important they are in serving customers and we motivate them to do their part.

Next, we teach participants our 7 Steps to Service They’ll Remember that are in our book, World-Class Customer Service. This ensures that everyone is on the same page and has the same framework to build upon.

We then use the 7 Steps framework and help participants brainstorm and select specific actions they and others can take to improve customer service. We focus on ideas and actions that can be completed in 90 days or less to improve speed, accuracy, quality, responsiveness, friendliness, and building and retaining customer relations.

Participants create dozens of fresh, exciting, and actionable ideas. We record these ideas on flip charts and organize them into an action plan. The result is a plan the organization can implement to begin improving customer service immediately.

We offer a fun-filled motivational keynote presentation that summarizes the 7 Steps to Service They’ll Remember and half-day and full-day seminar-workshops

Client Examples for this Program

Des Moines Water Works, Domino's Pizza, Horace Mann Companies, Internal Revenue Service, McDonald's, National Association of Securities Dealers, Pennsylvania Lumberman’s Insurance, Southern Management Corporation, US Food and Drug Administration, and Water Environment Federation.

What People Say About this Program

"Honestly, this was, by far, the best customer service training I've attended during my entire Federal career (19 years)!"

—FDA program participant February 2006

“You have inspired our Client Services Leadership Team to a new level. Since we began your program, our service results have improved dramatically. What were once complaint calls are now calls to praise our employees.”

—Horace Mann Service Corp.

"Your presentation has inspired the staff to strive to a new level in Customer Service through their daily activities with a focus on both internal as well as external customers. The material was simple and informative which allowed the members of our company to embrace the “7 Steps to Service They’ll Remember” and “Customer Bill of Rights.”

─ Pennsylvania Lumbermens Mutual Insurance Company

Your session generated a lot of energy among the staff. The brainstorming session you facilitated was especially beneficial. I hold you both personally responsible for reviving my staff, bless you!

─ Water Environment Federation

For More Information About this Program

  Download a PDF summary of this program

Customization: We tailor all programs to our clients' needs based upon telephone interviews with the program sponsors and with a sampling of individuals who will be attending the program.

Formats and lengths: Most programs are offered in three formats: keynote speeches and executive presentations, half-day interactive seminar, and full-day interactive seminar and workshop.

Handouts and Resource Tools: All programs come complete with high quality handouts and supporting reference tools and application resources. These include books, presentation summary booklets, learning guides, and other tools. The handouts and resources provided vary depending on the length of time for the program, the meeting and learning objectives, and other factors.

More programs: We have more high quality programs we would be happy to discuss with you if what you see above is not exactly what you are looking for.