We are pleased to provide examples of written comments our clients have sent us regarding our services. For more quotes also see the linked pages.

This is PAGE 1 of Client Quotes. For more quotes see:

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Honestly, this was, by far, the best customer service training I've attended during my entire Federal career (19 years)!

I've been thinking about the past two days, all day, for both days and I just wanted to tell you your customized training/learning approach and delivery was simply, 'Mastery.'

It is the single best Training/Learning experience I've ever experienced or been involved in and the research, planning, preparation, and presentation was 'World Class,' and an example for all of us at McDonald's in our quest to become 'World Class.' You 'blew me away' with the superior quality of the materials, structure, knowledge, delivery and interactive communication style.

There's only two other things I can think of to say at this point: WOW AND THANK YOU!!!

It was better than stealing base . . . beyond a home run . . . more than simply winning the game . . it was an 'out-of-the-park-all-out GRAND SLAM' Agency Builders' Workshop, that is. Your presentation on Goal Power was outstanding! Thanks for the time you spent in preparing for the presentation and for sharing your talent and expertise. Your contribution to the workshop was invaluable.

Our managers are still talking about your presentation, How the Best Get Better. You inspired new energy and excitement in our managers. You challenged us in new ways: To Hire 10s. You focused our managers on finding, motivating and keeping '10s' and challenged us about the importance of not accepting less . . . You kicked us in a better direction!

Jim, you are a remarkable talent and person and I felt very comfortable watching you lead us through our planning sessions.

Your presentation enlightened our group and helped stimulate positive and innovative thinking.

Your ability to establish a rapport with the group and to make your inspirational message actionable are remarkable.

The content, presentation, enthusiasm, humor and interactivity with the participants, set absolutely the tone I was looking for. The feedback I have received thus far has been incredibly positive and I think you stimulated some real thinking and idea creation.

Well, you've done it again! You have this gift for giving your audience the blueprints to construct a solid strategic plan for their professional and personal future. It is apparent that you have become the 'motivator in residence' for ABS. And not only will we hire eagles, but we will also weed out the buzzards. Thank you for revitalizing our team, and for your continued friendship and assistance.

Your Laser-Clear Goals program was very helpful to me as a leader of the PICPAs and as the Managing Partner of KPMG's Harrisburg office.

I recognize that the content that we requested was not a 'typical' program and that you had to do a significant amount of customization to meet our needs. I was very impressed that you were able to capture all of our major themes and points in only a few hours of meetings.

The delivery of the material and your background was extremely important in making the kickoff meeting and your segment a success. You were able to re-enforce our overall message and provide examples in a fun and lively fashion. The audience had extremely positive feedback and I was very pleased with the results.

Thank you for being such an inspiration to our team. The messages that you so strongly believe in and live by, have captured our sales force . . . My sales team has been, not only motivated, but super-charged, to implement their various strategies to capture their goals in the most efficient ways possible. Not only has the performance of our Sales Team improved, but also our sales results have continued to soar! Your contribution, by sharing your expertise with us, has increased our overall awareness of how we can apply the knowledge you have given us and execute it in our working environment as well as in our daily lives.

Your excellent seminar on Laser-Clear Goals was superbly done and our key executives both learned from it and enjoyed it. Your comments were the subject of much conversation the following day and your 'zinng' phrase has now become part of Hill terminology.

Thank you, thank you, thank you! When Diane and I first heard you at the Marriott Conference we both said at the same time, 'our office needs Jim badly.' From the very beginning with working with your staff, to all the preparations and time you spent with us on how our office ticks and finally to the program, everything was perfect and first class. Your program touched our hearts, our minds and our spirits.

Every few months there is a new theory on how to run your business. It is nice to catch on to someone who says something useful for the long term. Having goals and using a method like yours is invaluable. It has brought a new spark to my sales staff and has, even at this early stage, made their purpose more clear.

My team reacted very enthusiastically to your ideas about Laser-Clear Goals and DNA Management. I also appreciate the time you spent with my Leadership Team prior to the meeting helping us hone our mission and two major goals so that they were laser-clear.

Your recent appearance at our Executive Conference was a hit with the variety of CEOs, CIOs, and CFOs in the audience. Your presentation on DNA Leadership was fast-paced, fun and meaningful to all. Your entertaining illustrations on how to take the necessary steps to realize goals was well received. Your engaging style kept the audience at attention from beginning to end.

Outstanding job! Your seminar has charged our company overnight with utter excitement. The halls are echoing with employees discussing improvements, joking, exchanging ideas, and offering help to others. The seminar relayed the importance of focusing as a team on a common set of goals that demand contributions from all employees for the success of the whole.

With Laser-Clear Goals, employees now know exactly how they can take on more responsibility to ensure our continued success. Yep, that concept of reach and repeat stuck!

Thank you for your presentation to the ABS Management team. You did a wonderful job pulling together the previous two days, even though that was not your task. Folks are excited . . . I can compare you to the mailman-neither sleet, nor snow, nor rain or ice will prevent you from presenting. Should you ever need a reference you can count on me.

I want to reiterate you did one fantastic job speaking to the group.

My expectations were exceeded in your recent presentation….Your program is the catalyst that enables each of us to push the envelope of our modest accomplishments to levels never before conceived.

Whatever Franklin has paid him is worth at least 5 times that to the impact he will have on both the future of my agency as well as the Franklin as a whole.

We have received a number of glowing compliments over your opening Soar . . . If You Dare® presentation. Just as popular, your follow-up workshop on 'time and life balance' drew high praise.

One of the goals we had when we invited you to speak to our managers last week was to leave them with a thought or concept that they'd talk about the rest of the day and maybe even into the final day of our conference. Well, that goal was met--your presentation on DNA Leadership was not only discussed but applied to other subjects as we concluded a very successful two-day conference.

That push to delete obstacles to success was again applied to issues we discussed the next day, particularly in building relationships with business partners. Thank you for putting a pictorial spin on a very real problem.

Thank you so much for the inspiring presentation you gave at the Allmerica Technology Services Leadership Forum. Your comments were right on the mark with the messages I wanted the participants to hear, and your dynamic delivery truly energized the group.

The energy is still flowing. Much of the feedback about the day-and-a-half-meeting included participant's plans for chunking time to spend individually with the important people in the lives, of going after the whales, rather than the minnows, and in creating Anaconda-free zones in their environments.

I appreciate the time you invested in preparing to meet with us - conducting interviews with several ATS employees prior to the meeting, visiting our website to learn about our business, preparing booklets for the participants, and allowing us to videotape the presentation. I am especially grateful for the copies of DNA Leadership through Goal-Driven Management you provided for each participant, and for taking the time to sign them afterwards.

In all, the event was a success and you were a large part of the reason why. I look forward to speaking with again, Jim, about a possible engagement regarding goal setting for our organization. [ed. note: We subsequently continued work with this client on the goals for the organization.]

You did a great job at our National Sales Conference. Here's a sampling of the comments we've received:

He was real and gave us something we can use in everyday life as well as something we can use today with work.

I would like to see him come back and I would like to see more of his approaches.

He was great. The session was great and I have some new thoughts to motivate me and to help me be more successful.

Perfect way to start the new year.

Material was actionable by all and has already helped me make some changes for this year and beyond.

Great pick for a motivational speaker.

This was really outstanding. The session not only taught me something new but reinforced basics we sometimes tend to forget.

What a phenomenal speaker. I'm anxious to go back and spend more time with his material. He really got the whole group engaged.

He was one of the best motivational speakers I've heard to date.

Liked the way he tied work with family and personal goals together. Really enjoyed his message.

I thought you did an outstanding job.

What an exciting and invigorating presentation. The responses that I have received have all been outstanding and you seemed to have rejuvenated all in attendance. I for one have taken many of the tools and information and put them to use not only in my daily business activities but more importantly with my personal family life. I cannot express enough how many times I have heard great remarks about your presentation, even those who have seen you before were still impressed and come away with something more than with they came there with. You kept the interest and participation level very high and the context was right on the money!

Thank you so much for delivering such an exciting and motivational speech for our Mid-Atlantic Convention. The response has been great! I know our dealers and distributors in attendance felt your passion, commitment and standards of excellence in satisfying customer needs.

I cannot begin to express how much your customer service program is appreciated by our team leaders at the National Team Leader Training Class. You touch on so many areas our team leaders need to hear and reinforce that the power is in their hands already; they just need to take care of their 'anacondas.' Each 'graduate' gives a brief synopsis of what stood out most during the week. Overwhelmingly, your program is mentioned as one of the most powerful.